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National Application Center :: student support

Plan, explore, and apply to college using these great tools.
technical questions

A red error message appears at the top of the application screen.

The red text at the top of the page indicates that there are errors or omissions on that page of your application. If you don't have all the information for that page on hand or cannot complete the page, you can skip to another page by clicking one of the page numbers displayed in the dropdown list under the Skip & Jump function on the left-hand column. When using the Skip & Jump feature, any unsaved information on the screen will be lost. You will have to refill that screen when you return to it.

A checkmark on the left column indicates only that a screen has been saved at some point. If you have skipped a screen where newer information has triggered the red arrow(s), the new information will not be saved until you return and complete the screen.

If the screen error message indicates that a field was entered incorrectly, check your data carefully.

If the screen still presents a problem, please contact us through the helpline.

Can I print my application?

The online application was not designed with printing the display format in mind. If you intend to print your completed online application, the only way to do this at the present time is to use your browser's print command from each saved and completed screen of the application:

File --> Print

If the screen prints but the information you entered appears blank, we suggest accessing the application with a different web browser program.

If you intend to print blank screens of the online application in order to fill it out by hand and mail it in, please note:

  • If you have encountered a problem with the online application and the information on this screen or the support pages have not been helpful, we want to know about it and get your questions answered, so please contact us through the helpline for further help or to let us know how we can improve the website.
  • If you are an international student, please contact the college or university you are interested in and ask for their international student office. In some cases, international student applications differ from the applications for students from the United States.
  • For U.S. students, the online application asks all of the same questions as the paper application, but it is not in the same layout. The actual paper application may soon be provided on this website in Acrobat Reader (PDF) format.

Does my data get saved when I move to a different screen?

Yes, except when you use the Skip & Jump function. You may save by clicking Save, Next Page or Previous Page, or by clicking on the screen numbers displayed vertically down the left-hand column. The Skip & Jump function allows you to bypass screens you want to complete at a later time by moving you to another screen without saving or checking for errors.

All buttons that bypass the save function will warn you before proceeding, so please pay attention to warning boxes.

More information about navigating and saving is provided in the introduction to the online application.

International student: How do I fill out my address and telephone number information?

For state fields, select Foreign Country. You can then select your country from the country list. Leave zip code fields blank. Provide mailing code information in the international postal code field. If you need to leave an additional mailing code, add it within the city field. For telephone numbers, some applications are formatted for U.S. and Canadian numbers only. If your telephone number format does not fit in the space provided or causes an error message, please leave that telephone number field blank.

What is a CEEB code?

Some university applications will require a CEEB code for any high school or college previously attended. A CEEB code identifies U.S. high schools and colleges. If you went to school in the U.S., the CEEB code field should be automatically filled in once you select your school from the list. If your school and/or CEEB code are not listed, you can get the information by calling your school administration or academic counseling office. If you are an international student, please enter zeroes in the CEEB code entry boxes.